FAQ’s

Before you book

A deposit of $300 per person is due at the time of booking. Your final balance is due 90 days or 60 days prior to the trip departure date, depending on the tour.
To cancel your trip please email to Peony Tours sales offices or use our contact us form to inform us that you wish to cancel your booking. Please note all written cancellations or departure date change requests must be received in writing. Cancellation and departure date change fees will be based on the date we receive your request in writing. Travel insurance is non-refundable after a reservation has been paid in full. Please click here for more details regarding our cancellation and departure date change policy and fees.
Children must be 11 years old and under at the time of travel to qualify for child fares. Children 12 years old and older at the time of travel will be charged the regular adult price. For details of child fare, please refer to our “Charge for Children” in Terms & Conditions.
Please note: any passenger name change made to a reservation after it has been booked will result in a $100 per person name change fee and will be subject to additional airline surcharges. If airline tickets have been issued, you will be required to pay a penalty and fare difference if tickets need to be reissued.
Flight times and schedules will vary based on your departure date, airline, and departure gateway. Flights will either be displayed at the time of booking if booking online for select China tours only. If flight information is not displayed at the time of booking, it will be emailed to you by our customer service team 30 to 50 days prior to departure.
You can either select your seats from the airline’s official website after we have issued your tickets or at the airline check-in counter on the day of your flight; or you may call the airline directly and pay them to pre-assign your seats. Most airlines will charge a fee for preferred seating and the amount will be shown when you check the airline’s website.
One or more flights are not available at our special group rate. You may either pay the airline surcharge as shown or try a different departure date.
Meals provided during your tour will feature local cuisine. Where we are able to our customer service specialists will assist guests in communicating their special meal requests to airlines, hotels and restaurants but please be aware that we cannot guarantee your requests will be accommodated. Please provide your requests at least 30 days prior to your trip departure; we will notify our tour guides of any food allergies but please note meal alternatives are subject to confirmation as they are based on availability of the providing restaurant. For those with strict dietary needs, we recommend bringing pre-packaged food alternatives for your trip.
Yes we allow payment with more than one credit card; you may pay using a third party credit card but will need to accept our terms and conditions for the payment.
We accept Mastercard and Visa for online bookings. If you wish to pay by check please contact our sales offices to make the reservation.

Please make the check payable to: Peony Tours and mail it to our branch offices :
Los Angeles: 790 S, Atlantic Blvd., #101, Monterey Park, CA 91754
San Francisco office : 875 Mahler Road, suite 112, Burlingame, CA 94010
New York office: 820 Second Ave., #6B, New York, NY10017
Please log in to your My Account, locate your upcoming trip under the “My Trips” tab, click on the “Pay” icon and follow the instructions to pay your account balance.
Peony Tours maintains the highest standard of Internet information security. We use Secure Sockets Layer (SSL) and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 6.0 or later as well as other popular browsers. SSL encodes your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and Peony Tours. You can verify that your transaction is encrypted and secure when the URL starts with https://, and a "lock" symbol appears in your browser’s address bar or in the browser frame
The refund process typically takes 7-14 days depending on your bank.
Our itineraries offer travelers the comfort of included city tours and free time to explore the area or join our optional tours. Many of our tours include a fair amount of walking, at times on uneven or sloped terrain. We recommend that you carefully consider your ability to meet the physical demands of the tour after reading through each tour’s day by day itinerary, as every tour and destination will have varying physical requirements. To better explain the physical requirements of each tour we have added a ‘travel pace’ icon on each of our tours; you can read more about the different travel paces here. If have any questions or concerns about your wellness, ability to travel long distances or your ability to meet the requirements of the trip, we urge you to consult your medical practitioner. Any physical or mental disability which requires special treatment or attention must be reported to Peony Tours at the time of reservation.
For most of our tours a minimum number of passengers is required to guarantee the departure. Peony Tours will notify each passenger 60 days prior to departure if the group is guaranteed or not. If it is not materialized you will receive a full refund of your deposit paid.
  • Land & Air Packages
    • International airfare from the departure gateway city selected
    • Overseas internal flights as applicable; as listed in tour inclusions
    • Airport transfers (airport transfer out is not included when you have early departure or extend your stay)
    • Daily breakfasts in the hotel , lunch and dinner as indicated in the tour itinerary
    • Hotel accommodations
    • Sightseeing with a Mandarin speaking tour guide, entrance fees to attractions, transportation from city to city as indicated in the itinerary
  • Land Only Packages
    • Includes the same features as our land & air package except for international airfare and airport transfers.
    • Airport transfers might be available for purchase for China, Africa, South America or the Middle East.

 

Prices listed are per person based on double occupancy (two people sharing a room). A single supplement fee will be applied to solo travelers requiring a single room throughout the tour.
You may add travel insurance to a reservation during the booking process. Post Departure insurance may also be added to an existing reservation up to 14 days prior to departure. Post Departure insurance + Trip Cancellation insurance must be purchased at the time of final payment. Please visit our insurance page for more information about these two policies.
Yes, it is possible to add additional nights before or after your tour. Please note a $100 per person deviation fee plus any additional airline surcharges may apply. Hotel accommodations and airport transfers are not included when you add additional nights to your tour.
To safeguard the comfort and privacy of our clients, we do not pair solo travelers with one another. Should you decide to share with another traveler, you will be required to sign a room share waiver form prior to departure. A refund of the single supplement will be credited back to you after the tour is completed.
Yes, it is possible. Please contact us for a price quote and more information.
Our Post Departure insurance is $28 per person and our Post Departure + Trip Cancellation insurance is 6% of your total tour fare.
You may call one of our sales offices (Los Angeles 626-289-1010, San Francisco 650-259-9983, New York 212-973-1998) and one of our customer service specialists will be delighted to assist you in making a reservation. If you would prefer to book online please visit our website at peonytours.com. If you have a preferred travel agent please ask them to contact us on your behalf.
Peony Tours welcomes all travelers and will make reasonable efforts to accommodate the special needs of disabled participants. Please note that tour buses and other transfer vehicles are not equipped with wheelchair ramps. Clients may bring a fully collapsible wheelchair or walker on tour. Non-collapsible wheelchairs and walkers cannot be carried on tour buses, due to space limitations. We regret that we cannot provide individual assistance to a tour member for walking, dining, embarking, disembarking tour buses and other transportation vehicles, or other personal needs. A qualified travel companion must accompany travelers who need special assistance.
If you are departing from different gateways or wish to pay separately, you will need to make individual reservations. After the first traveler has created a reservation the second traveler can create a reservation and select the option ‘share room’ to input the first passenger’s confirmation number; this will remove the single supplement for the second traveler. When both bookings are complete please send us an email using the contact form providing both travelers’ confirmation numbers and your room share request and we will update the reservations accordingly. Please note that room share requests must be received 60 days prior to the trip departure date.
All reservations should be booked at least 60 days prior to departure. If you book within 60 days, $50 per person late booking fee(s), airfare, hotel or ground transportation surcharges may apply. Please check our website or contact one of our sales offices for more information and tour availability.
Yes, you can opt out of any activities during the tour as long as you notify the tour leader/escort. However, all unused portions of the tour are non-refundable.
You can make a reservation without your passport information (passport number and/or expiry date) to hand. To create an online booking without your passport information, please enter nine 0's as your passport number and 01/01/2025 as the passport expiry date and continue with the booking process. When you have completed your booking with us and have your passport information, please send us an email using the contact us form with your passport number and expiration date and we will update your reservation accordingly.  You may also call during business hours to provide your passport details. Please note your passport must be valid for 6 months after your scheduled return date to the U.S.
Triple rooms are available upon request for select tours. Please sign a triple room waiver if you would like to request a triple room. Please note a triple room surcharge may apply as the room category is likely to be more expensive than a standard room.
Once your reservation has been paid in full Travel insurance is non-refundable.
You can find the hotels we generally use for each tour on the “featured hotels” tab of the selected tour package. In the event that we have to change hotels, it will be of a similar category. The hotel list included in your document package will be the finalized version.
You must have all passenger names in order to create a booking. All traveler names input during the booking process will be used to make airline reservations, it is extremely important that each traveler's name exactly matches the name as shown in their passport. Please note, any passenger name change made to a reservation after it has been booked will result in a $100 per person name change fee and will be subject to additional airline surcharges. If airline tickets have been issued, you will be required to pay a penalty and any additional fare difference should we need to reissue tickets.
You are unable to add more people into your existing online reservation. You must make a new reservation for the additional passengers or call us for assistance.
You are welcome to email us or advise our sales team of your preferred tour leader at the time of booking and we will do our best to accommodate your request, however we can not guarantee it.
Weather varies from one destination to another. We recommend late March to early November for travel to China and Europe, September to May for travel to the Middle East and Egypt and March to November for travel to South America. South Africa and Kenya enjoy excellent weather all year round. Please visit our Before You Travel section to view each destination’s Things to Know guides for more information.
YYour overseas relatives and friends are more than welcome to join your tour. Please ask them to make their own booking online; you can also make a reservation for them by contacting our sales office. They will need to purchase the tour as a “land only” tour package; which means they will be responsible for arranging and purchasing their own international airfare.

Please be advised airport transfers are not included in “land only” tour packages and they will be responsible for arranging this and securing any visas necessary for travel prior to departure; our customer service team will be happy to assist with this by providing any supporting documentation they may need. Please note we do not ship travel documents outside of the US but we can send all the necessary travel documents via email instead.