FAQ’s

Before your trip

You can add optional tours to your reservation during the booking process or to an existing reservation up to 7 days prior to the trip departure date. Most of our optional tours may also be purchased on site – the cost will be more expensive .
You may cancel optional tours from your reservation up to 7 days prior to the trip departure date however a $15 p/p service fee will apply for optional tours cancelled after the full payment on a reservation has been made.
You may purchase the bus seats up to 7 days prior to departure date for Europe tours. Once you have purchased the seats, they are non refundable, all bus seats are allocated on a first come first served basis.
The visa requirements for your trip will vary based on the passport you are holding and the destination you are travelling to. As a general rule, most countries require your passport to be valid for at least 6 months after your scheduled return date to the U.S.  While we update the visa requirement information as often as possible, we always recommend all travelers to check with their local consulate for the most up to date information as visa requirements can change without warning. Please visit the Visa/Passport section in our info centre to view more details regarding the visa requirements of the country you will be visiting on your trip. Non-US passport holders must consult the relevant embassies directly in regards to visa requirements as the information listed is only applicable for U.S passport holders.
We may be able to help you obtain a visa to China. Please contact us or check with our sales offices.
Your safety, well-being and enjoyment is paramount to us. We closely monitor global events and will never send travelers to a country with unsafe travelling conditions. In the event that the Department of State issues a level 4 travel advisory pertaining to the country you are scheduled to visit, Peony Tours will either cancel the trip, change the departure date, or reroute the itinerary to avoid the areas of concern.
Most hotels will have a small fridge in the room, availability of refrigeration cannot always be guaranteed. Please be sure to advise Peony Tours prior to your trip departure date, if you are planning to travel with medication that requires refrigeration.
Medical and vaccination requirements vary between countries and it is important you check with your doctor for the most up to date travel health information for the region you are visiting. Due to the length of the trip, it is advised you consult your doctor for existing medical/dental conditions prior to departure.
We suggest you bring a combination of cash and credit cards for your trip. Most department stores, hotels, and restaurants will accept major credit cards such as Visa and MasterCard, however it is more convenient to use cash if you are planning to shop and eat in smaller establishments. Each traveler is different so spending money requirements will vary from one individual to another. Please take into consideration your own spending habits when it comes to allocating for personal expenses such as food & beverage, shopping, optional activities, and tipping.
For our China tours your flight itinerary may sent to you by our customer services team after the reservation is made. If you book online you will be able to access your flight itinerary at any time by logging on to our website and clicking my trip. For Europe, Middle East, South America and Africa tours, your flight itinerary will be available after the final payment is made, usually 35 to 50 days prior to departure.
Tickets are generally issued approximately 35 to 50 days prior to the trip departure date.
If you book with our sales offices, you won’t see your reservation online .If you book on Peony Tours’ website, simply login to your My account and click on your trip confirmation ID to review your upcoming reservation
Please contact us to let us know your frequent flier number with the airline at the  time of booking to accumulate mileage. Our customer services team are unable to advise you how many air miles your trip will potentially earn you. 
Travel documents will be mailed to you approximately 21 days prior to the trip departure date and will usually take 7 to 10 business days to arrive. The travel document package will include a cover letter, hotel list, E-ticket copies (if applicable), name badges, luggage tags, itinerary, insurance pamphlet (if applicable), optional tour list, airport security check tips and things to know before you go.
All unused tour features including but not limited to optional tours, services and hotel accommodations are non-refundable, non-transferable, or exchangeable.