FAQ’s

General - booking

  • Land & Air Packages
    • International airfare from the departure gateway city selected
    • Overseas internal flights as applicable; as listed in tour inclusions
    • Airport transfers (airport transfer out is not included when you have early departure or extend your stay)
    • Daily breakfasts in the hotel , lunch and dinner as indicated in the tour itinerary
    • Hotel accommodations
    • Sightseeing with a Mandarin speaking tour guide, entrance fees to attractions, transportation from city to city as indicated in the itinerary
  • Land Only Packages
    • Includes the same features as our land & air package except for international airfare and airport transfers.
    • Airport transfers might be available for purchase for China, Africa, South America or the Middle East.

 

You may call one of our sales offices (Los Angeles 626-289-1010, San Francisco 650-259-9983, New York 212-973-1998) and one of our customer service specialists will be delighted to assist you in making a reservation. If you would prefer to book online please visit our website at peonytours.com. If you have a preferred travel agent please ask them to contact us on your behalf.
All reservations should be booked at least 60 days prior to departure. If you book within 60 days, $50 per person late booking fee(s), airfare, hotel or ground transportation surcharges may apply. Please check our website or contact one of our sales offices for more information and tour availability.
You can make a reservation without your passport information (passport number and/or expiry date) to hand. To create an online booking without your passport information, please enter nine 0's as your passport number and 01/01/2025 as the passport expiry date and continue with the booking process. When you have completed your booking with us and have your passport information, please send us an email using the contact us form with your passport number and expiration date and we will update your reservation accordingly.  You may also call during business hours to provide your passport details. Please note your passport must be valid for 6 months after your scheduled return date to the U.S.
You must have all passenger names in order to create a booking. All traveler names input during the booking process will be used to make airline reservations, it is extremely important that each traveler's name exactly matches the name as shown in their passport. Please note, any passenger name change made to a reservation after it has been booked will result in a $100 per person name change fee and will be subject to additional airline surcharges. If airline tickets have been issued, you will be required to pay a penalty and any additional fare difference should we need to reissue tickets.
You are welcome to email us or advise our sales team of your preferred tour leader at the time of booking and we will do our best to accommodate your request, however we can not guarantee it.
Weather varies from one destination to another. We recommend late March to early November for travel to China and Europe, September to May for travel to the Middle East and Egypt and March to November for travel to South America. South Africa and Kenya enjoy excellent weather all year round. Please visit our Before You Travel section to view each destination’s Things to Know guides for more information.
YYour overseas relatives and friends are more than welcome to join your tour. Please ask them to make their own booking online; you can also make a reservation for them by contacting our sales office. They will need to purchase the tour as a “land only” tour package; which means they will be responsible for arranging and purchasing their own international airfare.

Please be advised airport transfers are not included in “land only” tour packages and they will be responsible for arranging this and securing any visas necessary for travel prior to departure; our customer service team will be happy to assist with this by providing any supporting documentation they may need. Please note we do not ship travel documents outside of the US but we can send all the necessary travel documents via email instead.