- Flexible booking policies
- Health & Safety Protocols
(March 10, 2021)
- 订位及订金： 旅客應提供有效旅行證件辦理報名及訂位手續，同時繳納訂金每人US$300， 本公司將依據護照上的姓名開具所有文件或機票等。
- 繳清餘款： 餘款須於出發日期60天以前繳清
- 變更： 出發前60天以上可免費變更出發日期或改訂其他團體
- 取消： 出發前60天以上可免費取消
|出发日期前 60 天或以上||0||0|
|出发日期前 45 天 - 59 天||100||100|
|出发日期前 30 天 - 44 天||200||200|
|出发日期前 16 天 - 29 天||300||300|
|出发日期前 10 天 - 15 天||400||400|
|出发日期前 3 天 - 9 天||600||不可變更|
|出发日期前 48 小时||100%||不可變更|
- 此規則僅適用於在 09/15/2020 - 05/31/2021 期間預訂2021-2022 的旅遊行程
- 取消方式：取消訂位限以郵遞、電子郵件（contact form）、傳真等書面通知方式辦理，恕不接受口頭或電話等方式辦理
- 此規則僅適用於在09/15/2020 - 05/31/2021 期間預訂2021-2022 的旅遊行程，過期不可追溯。
- 暫行規則不適用於PRD， PRI.
Our Pledges. Your Peace of Mind.
Your wellbeing is our top priority. Whatever your travel plans during COVID-19, you can be sure we will do everything possible to:
- Provide flexible booking policies that let you plan ahead with confidence
- Make your trip as safe and worry-free as possible
- Ensure clean and hygienic environments throughout your trip
- Keep you informed of any changes to your trip resulting from COVID-19
- Ensure all our suppliers observe all international and local health regulations and guidelines
Helping to make your travel worry-free.
Peony Tours Covid-19 Protocols
Your safety comes first.
The COVID-19 pandemic has changed our world and travel as never before. In the ever-evolving COVID landscape, Peony Tours is committed to doing all we can to keep you informed, help you plan your travel, and make your trip with us as safe and easy as possible. Here’s what we are doing to give you peace-of-mind and help you get the best from your travel experience.
Since the onset of COVID-19, we have upgraded our health and safety protocols to help protect everyone who travels and works with us. We continually review these procedures—and local measures across different regions—to ensure we are on top of the changing situation in all our destinations. Our vigilance means you can book with confidence and make the most of your trip knowing everything possible is being done to make it stress-free and enjoyable.
Safeguarding your wellbeing worldwide
As well upgrading our health and safety procedures, we have made our booking policies more flexible by adding change and cancellation policies that make it easier for you to cancel or alter your plans in the run-up to your vacation if needed. Together, these changes mean you can look forward to your trip without worrying about the ‘what ifs.’
We have also worked closely with our partners in destinations to help make your vacation and journeys healthy and happy. While we have always selected suppliers with rigorous health and safety procedures, the pandemic has required them all to rethink and ramp up their hygiene and safety standards further. We are proud that all those we work alongside—from hotels, river ships, airlines, and transport companies to attractions, restaurants, and tour hosts—have maximised their efforts. Each has taken additional steps beyond their usual high standards to reinforce hygiene, health and safety precautions so you can enjoy a worry-free experience.
Aligned with TourCare
We are also engaging with global travel organizations to ensure we and our partners abide by worldwide COVID-related regulations. We meet and exceed the health and sanitization standards of TourCare—a set of travel industry COVID-19 safety guidelines. Jointly developed by the US Tour Operators Association (USTOA), European Tourism Association (ETOA), and Canadian Association of Tour Operators (CATO), TourCare calls for members to oversee the suppliers’ health and safety practices to ensure they comply with the guidelines and local health regulations. See the full TourCare guidelines here.
We have also listed government and travel operator resources that detail COVID-related rules and advice for international travelers—click the links to read more about a specific destination or travel company to help prepare for your trip. The protocols listed on these resources can change, so check them regularly for updates.
Travel and Immigration Restrictions
Several countries have imposed travel and immigration restrictions due to COVID-19. All customers are requested to check relevant travel advisories to and from the countries to which they are travelling. This is a dynamic situation and it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination. IATA Travel Centre provides a list of travel advisories relating to COVID-19 here. Peony Tours is not responsible if you are denied entrance for any reason at any foreign country, even if you hold a valid passport and entry visa. Visa and entry requirements may change at any time.
Peony Tours will continue to closely monitor this evolving situation and will provide updates as it pertains to each tour group. We thank you for your continued trust in Peony Tours and look forward to seeing you on our tours.
Travel intelligence brought to you by CIBT. Always check travel restrictions for each part of your trip; this includes layovers for connecting flights, as well as entry requirements for your return back to the U.S. Please note that a country’s requirements can change rapidly at any time. It is the responsibility of the traveler to obtain all necessary documents prior to departure.
Government ResourcesWe’d like to remind all guests to check their local state travel guidelines regarding travel restrictions when arriving from international destinations or other US States, as this may vary state by state.
The USTOA $1 Million Travelers Assistance Program
Peony Tours shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of Ritz Tours Inc. who, as an Active Member of the USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA $1 Million Travelers Assistance Program, the advance payments of Peony Tours’ customers in the unlikely event of Peony Tours’ bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Ritz Tours Inc. and shared among its affiliates may be sufficient to provide only a partial recovery of the advance payments received by Peony Tours. More details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, New York 10001, or by email to email@example.com or by visiting their website at www.USTOA.com.