During our 40 years in travel, we have remained committed to our guests and mission to create authentic, enriching travel experiences. With travel plans currently on pause, we would like to reassure you that the health and safety of our guests, team members and the international travel community remains our top priority.
As a business, we hold our family-run values close. We make great service, integrity and quality part of everything we do. So, when you travel with us, you feel like part of the family, knowing that your happiness and safety is our top priority.
As we look to the future, we have updated our policies (effective September 15, 2020) to allow more flexibility, so you can book with peace of mind and travel with confidence when you’re ready.
Peony Tours Provisional Payment Policy:
Peony Tours Provisional Cancellation & Departure Change Policy:
|Provisional Cancellation Fee*||Provisional Departure Date Change Fee**|
|60 + days prior to departure||0||0|
|45 to 59 days prior to departure||100||0|
|30 to 44 days prior to departure||200||100|
|16 to 29 days prior to departure||300||200|
|10 to 15 days prior to departure||400||300|
|3 to 9 days prior to departure||600||Not Permitted|
|48 hours prior to departure||100%||Not Permitted|
Please note the above change and cancellation policies do not apply to tours PRI and PRD.
*In addition to any charges levied by the ferries, train tickets,airlines and/or hotel, the Peony Tours provisional fees will be assessed per person when you cancel or change the departure date of your existing reservation.
**The provisional cancellation and departure date change fees are valid for requests received after September 15, 2020 for new 2021 reservations booked from September 15 to December 31, 2020. A written request of cancellation or departure date changes must be received by Peony Tours. Oral requests will not be accepted.
Provisional Cancellation & Date Change Terms and Conditions:
Travel and Immigration Restrictions
Several countries have imposed travel and immigration restrictions due to COVID-19. All customers are requested to check relevant travel advisories to and from the countries to which they are travelling. This is a dynamic situation and it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination. IATA Travel Centre provides a list of travel advisories relating to COVID-19 here. Peony Tours is not responsible if you are denied entrance for any reason at any foreign country, even if you hold a valid passport and entry visa. Visa and entry requirements may change at any time.
Peony Tours will continue to closely monitor this evolving situation and will provide updates as it pertains to each tour group. We thank you for your continued trust in Peony Tours and look forward to seeing you on our tours.